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PODS Moving & Storage Complaint - Try Someone Else - PODS STORAGE &MOVING
PODS Moving & Storage Complaint

PODS Moving & Storage Complaint



Well, We tried PODS for our latest move from Milwaukee to Texas. After 12,000.00 paid to pods, we have realized this was a major mistake. The things they do not tell you, 50.00 a month insurance that only covers them but you pay, Delivery charges, The worth customer service in the world, Bad Drivers, and etc......What a pain in the A!! to deal with.
Everything went great in Milwaukee, even in the middle of a snaow strom, things arrived on time and where we asked.
At the Texas end, Fort Worth terminal to be exact, what a pain. The worst drivers, did not follow instructions, placed PODS in wrong locations, Charged me to come back out and move after they placed wrong, delivery charges on top of Delivery charges, Fort worth to my house !!!!!!!!

What a joke......Please someone start up a company that cares about the customers, offer good service for the money......Great idea, Poor execution on PODS behalf.

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Jantessa says: (9 years ago)
At the start, PODS was great, but I was lied to about the storage fee special. I was told the 4th month would be free. I asked is that every 4th months of just one. She said every 4th month would be free but it wasn't, only the first.

I had it pulled out of storage to access it and found that my stuff had shifted. They may be careful putting it on and off the truck but that's where it ends. You better make sure when you load your Pod that it's packed so things won't move. I didn't pack mine so they guy who did it really didn't know much about packing.

When I ordered it to be delivered to my new place nearly 10 months later, the phone message says to go to your PODS web page to help. I did and clarified the instructions that were badly written. I click on "Save Changes" and called back to find out what time of day it would be delivered. Thank goodness I did! "Save Changes" actually canceled the delivery order!!! I found that they drop them off empty in the mornings but for redelivery it's in the afternoon. If I had known that, I would have had it delivered a day earlier so it would be there in the morning.

Today is the delivery day so If anything else goes wrong, I'll be back to add to this complaint.

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